Filing a Claim
A. All claims, for any shipment (except concealed, loss/damage) must be received in writing by RD LOGISTICS, INC within 5 business days from the final delivery date of the shipment. All BOL’s and POD must be signed for as damaged and/or shortages noted at the time of delivery, failure by receiver to note damages or shortages can result in immediate declination of the claim. Notice of concealed loss/damages must be received in writing by RD LOGISTICS, INC within (2) days after delivery for all LTL shipments and (2) days for truckloads. Legal action to enforce a claim must be brought within (6) months after the claim has been denied in writing by the assigned carrier, or the carriers insurance,  with notice from RD LOGISTICS, INC, in whole or in part.

NOTE: The expiration of these time periods shall be complete and absolute defense to any such action or proceeding, without regard to any mitigating or extenuating circumstance or excuse. No claim for loss/damage to any shipment shall be honored until all carriage charges for such shipment have been paid. The amount claimed may not be deducted from carriage charges.

Concealed Damage Loss
If the consignee accepts the shipment without noting any damage on the delivery record, the Carrier will assume the package was delivered in good condition. For the claim to be processed, the shipping cartons and packaging must be available for inspection.

Instructions on Filing a Claim
Submit all claim requests in writing, click below for the claim form

Claim Form Here

RD LOGISTICS, INC
Attn: Claims Department
5525 Union Center Drive STE 2
WEST CHESTER, OH 45069

For further assistance concerning the claims filing procedures please contact our customer service department at

Or you may
Call us at +15136451155 or
Fax us at +15135860227